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Service availability

dewa91 services are available only in jurisdictions where online gaming and sports entertainment are permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are entirely responsible for verifying the legal status of our platform in their own location before opening an account or depositing funds. The availability of payment methods, game types, and betting markets may vary by region. dewa91 operates transparently within the bounds of each supported jurisdiction; we do not claim to be licensed in any specific country, nor do we make statements about regulatory approval. If you are uncertain whether dewa91 is accessible where you are, consult your local legal counsel or regulatory authority. We reserve the right to restrict or suspend accounts in any jurisdiction where legal uncertainty arises or local law changes. Service notices are posted in the account dashboard when jurisdiction-level changes occur.

Account eligibility

Account holders must be of legal age in their respective jurisdiction. We do not set a universal age threshold; instead, we require that users verify their eligibility under their own local law before registration. During account creation, you will be asked to confirm that you meet your jurisdiction's minimum age requirement and that you are not a resident of any prohibited territory. Our standard KYC (Know Your Customer) verification process checks identity documents and address proof to confirm account eligibility and prevent duplicate accounts. If your verification is declined, you may request a manual review by providing additional documents or contacting support. Declined verification does not result in account deletion; your funds remain accessible for withdrawal. We do not offer refunds for deposits made to declined accounts; instead, you may request a full withdrawal to your original payment method. Age verification is mandatory and non-negotiable; no exceptions are made based on sponsorship or prior play history.

Local-law responsibility

dewa91 is a platform available where local law permits. You — the user — bear sole responsibility for ensuring that your access, use, and participation on dewa91 comply with your own jurisdiction's laws and regulations. We do not provide legal advice, and our use of the phrase "available where local law permits" is not a guarantee that the service is legal in your area. Different regions impose different restrictions on online gaming, sports wagering, and casino play. Some jurisdictions prohibit all forms of online gaming; others permit only certain categories (e.g., sports betting but not casino games). Some regulate operators strictly; others impose outright bans on user participation. Before you open an account, deposit, or play, it is your responsibility to understand these laws. If you use dewa91 in a jurisdiction where it is prohibited, both you and dewa91 may face legal consequences. We strongly encourage users in uncertain jurisdictions to seek professional legal counsel before engaging with our platform. dewa91 makes no warranties that our service is legal in your location; our terms of service explicitly disclaim liability for users who violate their local laws.

Data and privacy scope

dewa91 collects personal data (name, email, phone, identity documents, address proof, payment details) for account verification, fraud prevention, and legal compliance. All data is encrypted using SSL protocols and stored securely. We do not sell or rent personal information to third parties. Data is shared only with payment processors, compliance authorities, and fraud-detection partners as required by law. You have the right to access, correct, or delete your personal data subject to legal retention requirements. Data deletion requests must include your account ID and a photo of your government-issued ID. Retention periods vary: identity documents are kept for 7 years for regulatory compliance; transaction records are kept for 10 years for financial audit purposes; contact information is retained as long as your account is active. For full details, see our Privacy Policy. After account closure, most personal data is anonymized within 30 days, but some information may be retained in aggregated or anonymized form for analytics or legal defense. If you have privacy concerns, contact support with specific questions about your data.

Contact for legal inquiries

Legal, regulatory, or compliance questions can be submitted via email through your Account Settings → Contact Us, marked "Legal Inquiry" in the subject line. Responses are provided in English within 5–7 business days. For urgent legal matters (e.g., account suspension, fund disputes, regulatory inquiries), include your account ID, relevant transaction IDs, and a detailed description. dewa91 maintains a dedicated compliance team for jurisdiction-related inquiries and licensing questions. If you are a regulator or government authority investigating dewa91, formal requests should be sent to the legal department email listed in our Terms & Conditions. We commit to full transparency with law enforcement and regulatory bodies within the scope of applicable law. Users should note that dewa91 does not provide tax advice; you are responsible for reporting any gaming income or losses to your local tax authority as required by your jurisdiction's law. For tax or audit documentation, contact support and request a detailed transaction history — responses are provided within 10 business days.