dewa91Privacy Policy
This page describes what we collect when you use dewa91 and how we keep that data protected. Our privacy practices centre on transparency: we collect information necessary for account verification (KYC), payment processing, and fraud prevention. We do not sell your data to third parties for marketing. Instead, we share only when legally required (law enforcement, regulatory investigation) or operationally necessary (payment processors, identity verification vendors).
We at dewa91 operate under jurisdiction-restricted access — our services are available only where local law permits. Your data is processed according to the laws applicable in your location. This policy explains what we collect, how long we keep it, your rights, and how to contact us about your information.
Our commitment is straightforward: collect only what we need, protect it with industry-standard encryption, and honour your requests to access or delete your data within legal and compliance constraints.
What Data We Collect on dewa91
Account Registration Information
When you create a dewa91 account, we collect your name, email address, phone number, and date of birth. These details are mandatory for account creation and verification. Your email and phone serve as recovery contacts if you forget your login credentials. We use your date of birth to confirm your legal capacity under applicable law in your jurisdiction.
Identity and Address Verification
We require a valid identity document (KTP, passport, or equivalent) and proof of address to unlock full account access. These documents are uploaded via secure, encrypted channels. We retain scanned copies for compliance purposes — typically 5–7 years to satisfy tax and regulatory retention requirements. We do not use your identity for any purpose outside account verification and compliance; we do not share your scanned documents with third parties except where legally compelled by law enforcement or regulatory bodies.
Payment and Transaction Data
We collect payment method details when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We record your transaction history (deposit amount, withdrawal request, settlement date, game category) for account management and fraud detection. Transaction records are retained per applicable regulation — typically 5–7 years. We do not store your full payment credentials (e.g., full card numbers or e-wallet passwords); payment processors handle sensitive payment data directly using their own encryption standards.
Betting and Activity Logs
We record your betting activity: which markets you access, when you place bets, outcomes, and account balance changes. This data helps us detect fraud, prevent bonus abuse, and resolve disputes. Activity logs are retained for a minimum of 5 years. We analyse this data internally to improve platform security and user experience — we do not share activity logs with advertisers or data brokers.
Cookies and Tracking
Our dewa91 platform uses cookies to maintain your session, remember your login, and track which pages you visit. Session cookies expire when you close your browser. Persistent cookies remain for up to 12 months so we can recognise you on your next visit. We do not use tracking pixels or third-party analytics cookies that monitor your behaviour across other websites. If you disable cookies, you may experience login issues; we recommend allowing essential cookies only.
Device and Access Information
We log your IP address, device type (Android, iOS, desktop), browser version, and the time you access dewa91. This helps us detect suspicious login attempts, prevent account takeover, and troubleshoot technical issues. We do not use device fingerprinting to track you across other services. Your IP address is not used for advertising or shared with third parties outside fraud prevention and legal compliance.
Our dewa91 Data Practices and Your Rights
Third-Party Processors and Sharing
We at dewa91 do not sell your data. We share data only with:
- Payment processors (DANA, e-wallet, mobile banking, local payment gateway operators, and bank partners) — they receive deposit/withdrawal details necessary to process transactions.
- Identity verification vendorsthey verify your KTP or passport against public registries to confirm your legal identity and address.
- Fraud prevention servicesthey analyse transaction patterns to detect suspicious activity.
- Law enforcement and regulatorswe disclose account information and transaction history when legally compelled by subpoena, court order, or regulatory demand.
We do not disclose your data to advertisers, data brokers, or third-party marketers. Our payment processors operate under their own privacy policies; we recommend reviewing their terms if you want to understand how they handle payment data.
Data Retention and Deletion
We retain your account data and transaction history for minimum periods required by applicable tax and regulatory law — typically 5–7 years in most jurisdictions. After this retention period, we delete or anonymise your data. If you request account deletion before the retention period expires, we suspend your account and anonymise your personal details (name, address, identity document) while retaining transaction records as legally required. You can request deletion via our support channel.
Your Data Rights on dewa91
You have the right to:
- Access your data: Request a copy of all information we hold about you. We provide this within 30 days of request.
- Correct inaccuracies: Update your name, email, phone, or address via your account settings or by contacting support.
- Delete your data: Request deletion of your account and associated personal information, subject to legal retention requirements.
- Data portability: Request your data in a portable format (CSV or JSON). We provide this within 30 days.
- Opt-out of marketing: We do not send unsolicited marketing emails; all our communications relate to your account (password reset, transaction receipt, policy update).
Key privacy points
- We collect name, email, phone, date of birth, identity document, proof of address, and payment details.
- We encrypt all data in transit (TLS 1.2+) and at rest (AES-256).
- We retain data for 5–7 years per applicable regulation; you can request deletion subject to legal holds.
- We do not sell data to third parties; sharing occurs only for payment processing, verification, and legal compliance.
- You have the right to access, correct, delete, and port your data within 30 days of request.
- Contact our support team (link below) to exercise any of these rights.
Geographic Data Processing
Our servers may be located outside your jurisdiction (e.g., your data may be processed in data centres in Jakarta, Singapore, or other locations). By using dewa91, you consent to this cross-border data transfer. Our data processors comply with applicable international data protection standards; if you reside in a jurisdiction with stricter data protection rules, we implement additional safeguards as required by your local law.
Children and Minors
We do not knowingly collect data from individuals below the minimum age of legal capacity in their jurisdiction. If we become aware that we have collected data from a minor, we immediately suspend the account and delete their personal information. Parents or guardians who believe a minor has opened a dewa91 account should contact our support team immediately.
Policy Updates and Contact
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or account notification. Your continued use of dewa91 after such notification constitutes acceptance of the updated policy. For privacy questions, data access requests, or complaints, contact our support team through the in-app messaging channel or the contact form on our About us pageLegal and compliance inquiries receive a response within 24 business hours.